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Update & Installation Issues
When installing or updating a game, Steam displays an error message:

An error occurred while updating [game title]

This is a common type of error that can occur any time a game is updated or installed on Steam.
The error results when Steam is not able to complete the installation. The specific reason for the error will be shown in the parenthesis at the end of the error message.

Basic Steam Troubleshooting
The following fixes will resolve most update and installation errors with Steam. They can be performed with a minimal amount of technical knowledge.


Restart Computer

It's always a good first step to make sure that you restart Steam as well as your computer.
Restarting the computer flushes all kinds of system states and caches, while resetting other programs and releasing locks on files and other resources.

Always Allow Steam to close properly.

To ensure that you do not encounter any issues, always allow Steam to close properly when shutting down your computer. Allowing Windows to force Steam to close when it is writing to a hard drive may cause Steam library and installation information to become corrupted. This prevents problems with Steam Cache, Mod Mismatches, and Lost characters in games.

Restarting Steam

Restarting Steam can often help resolve problems with Internet connectivity when trying to load or play games. You can restart Steam by closing and reopening the client, or refresh your Steam files in the event you feel that Steam's files may be modified, corrupted, missing, or not configured right on your operating system. If none of these solutions work, try contacting Steam.

Method 1 Restarting Steam

  1. Click on “Steam” in the toolbar at the top left corner of your Steam session. 2. Select “Exit” or “Exit Steam.” Your current session of Steam will close. Alternately, right-click on the Steam icon in the notification tray on your desktop, and select “Exit.” In Windows, the notification tray is located at the bottom right corner of the desktop; in Mac OS X, the notification tray is located at the top right corner of the desktop. 3. Double-click on the Steam icon on your desktop to relaunch Steam. If the Steam shortcut icon is not located on your desktop, search for Steam in the “Start” menu in Windows, or in the Applications folder on Mac OS X.

Method 2 Refreshing Steam Files in Windows

  1. Exit Steam using steps #1 and #2 from Method One. 2. Press the Windows + R keys at the same time. This will open the Run dialog box. 3. Type the following command into the Run dialog box, then press Enter: steam://flushconfig. This command will refresh your Steam files. 4. Restart your computer, then navigate to C:\Program Files\Steam. 5. Double-click on “Steam” or “Steam.exe” to relaunch the Steam client. This will open Steam directly from the installation folder. Do not open Steam using its shortcut icon located on the desktop. 6. Resume game-play in Steam as normal. Your Steam files will now be refreshed.

Method 3 Refreshing Steam Files on Mac OS X

  1. Exit Steam using steps #1 and #2 from Method One. 2. Launch Safari and type “steam://flushconfig” into the address bar. 3. Press “Enter,” then close your Internet browser. 4. Restart your computer, then relaunch the Steam client. Your Steam files will now be refreshed, and you can resume game-play as normal.

Method 4 Refreshing Steam Files in Linux

  1. Launch Terminal and type “steam --reset” at the prompt. 2. Press “Enter.” The message “Installing bootstrap /home/[username]/.steam/steam/bootstrap.tar.xz” will display on-screen. This message means your Steam files have been successfully refreshed. 3. Restart your computer, then relaunch the Steam client. Your Steam files will now be refreshed, and you can resume game-play as normal.

‌Clear your Steam cache.

Clearing the Steam download cache will cause the Steam client to flush locally cached configuration data and acquire it from the Steam servers again.

‌Method #1 Clearing your Download CACHE
From your Steam Client, open the Settings panel by selecting “Steam > Settings” from the top left client menu.

In the Settings panel, select the Downloads tab and you’ll find the “Clear Download Cache” button at the bottom.
Then select “OK” to confirm and acknowledge that you’ll need to login to Steam again.

Method #2 Clearing your MOD CACHE.

Follow the file path below, and delete the whole file of 346110,
and make sure you empty your trashcan after it is done.
After you have cleaned the trashcan.
Log back into steam and then ARK Survivor and run a verify.
Where to find the cache: C:\Program Files (x86)\Steam\steamapps\workshop\content\346110\

Repair Library Folder

The Steam library folder contains all of your installed games on disk. These folders need to be writable by all users in order to update properly. Sometimes these user permissions break and need to be refreshed.

Navigate to your Steam -> Settings -> Downloads -> Steam Library Folders -> Right click on folder -> Repair Folder.

Installed games are appearing as Uninstalled.

Games that were previously installed and playable are appearing as not installed in my Steam library.
What can be done to cause Steam to recognize the installed game files again?
Note:The information in this article also applies to cases in which a game's download is being reset.

Getting Steam to recognize existing files.

Games may appear uninstalled when Steam no longer recognizes the installation files. As long as the game folders are still in the proper location, attempting to launch a game will prompt a download. This will allow Steam to recognize the installation files during the download process. You can ensure that the game folders are in the proper location by navigating to your default Steam installation: C:\Program Files (x86)\Steam\Steamapps\Common Now start a VERIFY. (Instructions Above)

Add previously existing or alternate installation libraries/folders to Steam.

If you had previously installed the games to an alternate location outside of your main Steam folder please try the following:

  1. Launch Steam and go to Steam > Settings > Downloads and click the Steam Library Folders button. This will open a window with all your current Steam Library folders.
  2. Click the "Add Library Folder" button and select the folder with your installed games.

Once you have added the new Library folder your installed games should appear in your Steam Library.

Verify Local Files

Sometimes files on hard-disks and other storage devices become corrupted because of bad hardware, software crashes, power surges etc. Steam can verify the correctness over installed game files and fix them if necessary.

  1. Navigate to your Steam page.
  2. Right click the Game Title.
  3. In the box that opens: Click on the tabs on the top (Local Files).
  4. In the last box in the list: Verify integrity of Game Files… : Click this.
  5. Wait for the process to complete. (May be lengthy).
  6. When the process finishes, restart the Game to re-acquire any lost files.
  7. After files are re-acquired.
  8. Restart Steam from one of the methods above, and try the Game again.

Change Download Region

The Steam content system is divided into geographical regions. The Steam client automatically detects its current region and uses content servers located in that region for best performance. Sometimes, servers in a specific region may be slow, overloaded or have a hardware failure causing download issues. It is advisable to temporarily switch to a different download region to use another set of content servers.

Steam -> Settings -> Downloads -> Download Region. You may need to test several regions other than your own.

Reinstall Steam

The Steam installer can be downloaded here: ( ) and reinstalled to the same location where it is already installed.
This may fix potential issues with Steam client and service files. By Installing into the same location will preserve all installed games.
WARNING! Uninstalling Steam will delete all game content.

Reinstalling games.

If Steam does not recognize your games after completing the instructions that are listed above, it is recommended that you completely reinstall the games in question.

How to do a fresh install.

  1. Unsubscribe from all mods.
    2. Shut down Steam
    3. Remove mod and .mod in question from your Mods folder. (Default Locations below)
    4. Clear mod cache (Delete the contents of the folder titled (YOUR GAMES ID Number)
    5. Restart Steam
    6. Re-subscribe to your mods.
    7. Start YOUR GAME and VERIFY your game files.(Instructions above)
    8. Wait for mods to finish installing before joining any server or private game. (This is very Important)
    Mod file default locations FOR ARK:
    C:\Program Files (x86)\Steam\steamapps\common\ARK\ShooterGame\Content\Mods
    C:\Program Files (x86)\Steam\steamapps\workshop\content\346110


No Sessions Found Errors

When you can not join a server through a game lobby page. This is called Empty Session List.
First of all, you can get the empty session list because of low ping, which can be adjusted in your Steam menu:

  1. Open Steam client
  2. Go to View in the top menu
  3. Select Settings option
  4. Click on In-Game tab
  5. Set Max Ping to 250

If that doesn't help, then you can manually pick a server through a Steam client:

  1. Select YOUR GAME in the Steam Game Library
  2. Go to View top menu
  3. Select Servers option
  4. Click on the internet tab

You will see all GAME servers listed in the Steam window.
Just choose any one you like by double-clicking it.

Lastly, if neither of the two methods helped you, then you need to reset your network settings:

  1. Go to Start menu in Windows 10
  2. Type CMD in Search
  3. Right-click Command Prompt
  4. Select Run as Administrator
  5. In the CMD window type: netsh winsock reset
  6. Press Enter
  7. Restart your PC


Problems with BattlEye Service:

If you are seeing one of the following problems, it might be due to the BattlEye service:

  • Game hangs at launch or fails to load
  • BattlEye failed to initialize
  • Kicked from the game
  • Stuttering/freezing when launching

You can troubleshoot those errors using the BattlEye FAQ here:

Additionally, you can try deleting the BattlEye folder by following the following:

  1. Please close the game all the way out.
  2. Then, go to C:\Program Files (x86)\Steam\steamapps\common\H1Z1 and delete the BattlEye folder.
  3. Then, verify the integrity of the game cache through Steam.

If none of these fixes work for you, please visit H1Z1 website and the following troubleshooting guide.



Sometimes Steam has hiccups and doesn't finish installing a mod which is why you see the name down in the right hand corner and then that specific crash.
When a mod is correctly installed it installs all the folders with content as well as a .mod file.
When the .mod file is not installed it will crash producing that error.
The .mod file tells THE GAME which mod to run and without it, it will crash.
There isn't too much you personally can do to prevent this in the future.
It's very rare but this is your solution.
Once you have done the steps below, you can now start up YOUR GAME again and it should be fine.

  1. Close YOUR GAME
  2. UnSub from the mod and delete the mod folder matching the .mod file
    Default Location: C:\Program Files (x86)\Steam\steamapps\common\ARK\ShooterGame\Content\Mods\
  3. Clear the cache C:\Program Files (x86)\Steam\steamapps\workshop\content\346110 (find the mod folder Example:)
  4. Resub to Mod
  5. Start your game and VERIFY your game files.
  6. Let install completely before trying to run a singleplayer game or server,
    (Check your download manager at the bottom of the ARK Steam page to see the status of your verify or download)
  7. Once you have verified that the mod is completely Downloaded and Installed, You may proceed to the lobby page and log into the server.


Help for D3D10 issues.

Game launch options can be used to change game settings before running the game. Launch options allow the user to supersede internal settings of the game. This is an effective means to recover from incompatible video settings and well as troubleshooting a wide range of issues.

Set Launch Options

  1. Right-click on the game title under the Library in Steam and select Properties.
  2. Under the General tab click the Set launch options... button.
  3. Enter the launch options you wish to apply (be sure to separate each code with a space) and click OK.
  4. Close the game's Properties window and launch the game.

The most common launch options are listed below.

  1. -autoconfig - Restores video and performance settings to default for the current hardware detected. Ignores settings inside any .cfg files until this parameter is removed.
  2. -dev - Enables developer mode. Also disables the automatic loading of menu background maps and stops the quit dialog from appearing on exit.
  3. -condebug - Logs all console output into the console.log text file.
  4. -console - Starts the game with the developer console enabled.
  5. -toconsole - Starts the engine directly in the console, unless a map is specified with +map.
  6. -dxlevel <level> - Forces a specific DirectX version when launching the game. This is useful if your graphics hardware is older, and gets significantly better performance in an earlier version of DirectX. Below are the most common modes used: -dxlevel 80
    -dxlevel 81
    -dxlevel 90
    -dxlevel 95
    -dxlevel 98
  7. -fullscreen - Forces the engine to start in fullscreen mode.
  8. -windowed or -sw - Forces the engine to start in windowed mode.
This topic was modified 3 years ago 3 times by Alphynen - (Retired)